European & UK Website and Promotional Program Terms
These Terms govern use of Jen Hamilton’s website and participation by individuals in the European Economic Area (“EEA”) and United Kingdom (“UK”) in promotions, giveaways, contests, downloads, eGalleys, advance-material programs, complimentary content, proof-of-purchase offers, rewards, promotional products, and other free or promotional programs offered through or in connection with the website.
Collectively, these activities are referred to as “Programs.”
By submitting a form, requesting materials, entering or participating in a Program, or affirmatively accepting these Terms where requested, you agree to these Terms.
1. Program Operator and Contact
Programs are operated by or on behalf of:
Jen Hamilton c/o Mullins Media Co. PO Box 764 Jamestown, NC 27282 United States Email:support@mullinsmediaco.com
If a specific Program identifies another legal entity, publisher, sponsor, or promoter, the applicable Program rules may identify that entity and its responsibilities.
Mullins Media Co. provides marketing, website, CRM, communications, automation, artificial-intelligence, file-processing, analytics, hosting, and technology support.
Unless expressly identified as a sponsor or provider of a particular benefit, Mullins Media is a technology and marketing service provider and does not become the seller, publisher, manufacturer, retailer, fulfillment provider, prize provider, or other underlying provider merely by supporting the website or Program.
2. Program-Specific Rules
Individual Programs may have additional terms or official rules concerning matters including:
eligibility;
age;
geographic availability;
entry or submission periods;
qualifying purchases;
proof-of-purchase requirements;
entry limits;
selection methods;
available benefits or prizes;
fulfillment;
deadlines;
promotional codes; and
other Program-specific requirements.
Those specific terms form part of these Terms for the applicable Program.
If Program-specific rules conflict with these general Terms regarding that Program, the more specific Program rules control to the extent permitted by applicable law.
Any condition that is prohibited by mandatory law applicable to a participant will not be enforced to the extent of that prohibition.
3. Eligibility and Participation
You must satisfy the eligibility requirements stated for the applicable Program.
Unless otherwise stated, participation is intended for individuals acting for personal rather than commercial purposes.
You agree that information knowingly submitted by you will be accurate to the best of your knowledge.
You may not use false identities, fabricated documents, unauthorized third-party information, automated entries, duplicate accounts, or other deceptive methods to obtain benefits or circumvent Program requirements.
Where a Program requires a qualifying purchase, that requirement applies only where lawful and as described in the applicable Program rules.
4. Proof of Purchase and Other Submissions
Certain Programs may require a receipt, order confirmation, screenshot, photograph, invoice, document, code, response, or other evidence of eligibility.
Submission of information does not by itself guarantee eligibility or entitlement to a benefit.
Submitted materials may be reviewed manually or automatically.
Automated review may use artificial intelligence, machine learning, optical-character recognition, computer vision, algorithms, classification systems, or related technologies.
We may evaluate information reasonably relevant to eligibility, including:
applicable product or item;
retailer or source;
transaction or purchase date;
purchaser information;
order or transaction information;
required wording or information;
duplication;
signs of alteration or manipulation; and
other applicable eligibility criteria.
You should remove unnecessary financial, identification, health, or other sensitive information before uploading materials.
5. Verification and Fraud Prevention
We may approve, reject, investigate, hold, or request additional information concerning a submission where reasonably necessary.
Submissions may be rejected where they reasonably appear:
incomplete;
illegible;
inaccurate;
duplicated;
altered or manipulated;
fabricated;
unauthorized;
inconsistent with Program requirements;
generated through prohibited automated methods;
fraudulent; or
otherwise insufficient to establish eligibility.
We may take reasonable measures to prevent fraud, abuse, duplicate claims, manipulation of Program systems, or circumvention of eligibility requirements.
Automated systems can make mistakes.
Where appropriate, a participant who believes a submission was incorrectly rejected may request manual review by contacting support@mullinsmediaco.com.
6. Giveaways, Contests, and Selection-Based Programs
Where a Program involves a drawing, contest, random selection, judging process, limited quantity, or another selection method, the applicable Program rules will describe the material selection and eligibility requirements.
Participation does not guarantee selection or receipt of a prize or benefit unless the applicable Program expressly states otherwise.
Any drawing, judging, or selection process will be conducted in accordance with the applicable Program rules and mandatory law.
We may disqualify entries involving fraud, manipulation, prohibited automation, multiple entries where prohibited, eligibility violations, or other material violations of the applicable rules.
Where applicable law requires a free method of entry, special disclosure, registration, approval, or other condition, the applicable Program will be structured accordingly.
7. Free Digital and Physical Materials
Programs may provide digital or physical materials including:
downloads;
eGalleys;
advance materials;
excerpts;
promotional content;
digital bonuses;
promotional merchandise;
rewards;
samples;
prizes; or
other complimentary materials.
Unless otherwise stated, promotional benefits:
are provided only to eligible participants;
have no cash-redemption value;
may not be exchanged for cash;
are personal to the eligible recipient; and
may be subject to availability, quantity limits, geographic restrictions, or other Program rules.
Where physical materials are provided, reasonable delivery information may be required.
Where digital materials are provided, participants are responsible for maintaining reasonable access to the email address, device, software, or internet connection necessary to receive them.
Nothing in these Terms limits mandatory statutory rights concerning digital or physical content where those rights apply.
8. Intellectual Property and Personal-Use License
Website content and promotional materials may contain copyright, trademarks, photographs, videos, graphics, text, designs, software, artwork, books, excerpts, manuscripts, downloads, and other intellectual property owned by or licensed to Jen Hamilton, Mullins Media Co., publishers, or other rights holders.
Unless expressly stated otherwise, complimentary digital content is licensed to the recipient for personal, non-commercial use only.
You may not, without authorization:
sell or resell promotional content;
publicly upload or post restricted digital material;
Receiving promotional material does not transfer copyright or other ownership rights.
9. Materials You Submit
If you submit photographs, screenshots, receipts, documents, reviews, responses, text, files, or other materials, you represent that you have the right or lawful authority to submit them for the applicable purpose.
You grant Jen Hamilton and authorized service providers, including Mullins Media Co., a non-exclusive, royalty-free license to host, store, copy, transmit, convert, review, analyze, classify, and otherwise process those materials as reasonably necessary to:
administer the applicable Program;
verify eligibility;
provide the requested benefit;
prevent fraud and abuse;
maintain records;
resolve disputes;
comply with law; and
carry out processing described in the European & UK Privacy Policy.
This license does not transfer ownership of your materials.
10. Email Marketing Is Separate
Participation in a Program does not constitute consent to receive ongoing marketing emails.
Where required by applicable law, marketing consent will be requested separately through an optional affirmative choice.
Declining marketing does not disqualify an otherwise eligible participant from a Program unless receiving the particular communication is itself the service the participant specifically requested.
Withdrawing marketing consent does not affect previously earned Program benefits.
Communications necessary to administer an entry, submission, request, delivery, verification, or customer-service matter are separate from ongoing marketing communications.
11. Third-Party Purchases, Retailers, and Services
A Program may relate to a product purchased from an independent bookstore, retailer, marketplace, publisher, distributor, or other third party.
Unless expressly stated otherwise, Jen Hamilton and Mullins Media Co. are not the seller of that third-party purchase merely because the purchase qualifies someone for a Program.
The original seller remains responsible for matters relating to its transaction, including applicable:
payment;
pricing;
delivery;
returns;
refunds;
cancellation rights;
product guarantees; and
other retailer obligations.
Participation in a Program does not waive or reduce mandatory rights you may have against the original seller.
The website may also use third-party hosting, email, file-storage, analytics, security, social-media, and other technology services.
Third parties may operate under their own terms and privacy policies.
12. Program Changes, Suspension, and Availability
Subject to mandatory law, we may establish and enforce reasonable:
Program periods;
deadlines;
eligibility requirements;
quantity limits;
verification requirements; and
fulfillment procedures.
Programs may be modified, extended, suspended, replaced, or discontinued prospectively for legitimate reasons including:
fraud or abuse;
technical failures;
security concerns;
legal or regulatory requirements;
supply limitations;
circumstances outside reasonable control; or
legitimate operational or business reasons.
Changes will not be used to improperly deprive a participant of a benefit already legally earned where mandatory law prohibits doing so.
We do not guarantee that every Program, website feature, download, or promotional item will remain available indefinitely.
13. Acceptable Use
You may not:
violate applicable law;
commit or facilitate fraud;
impersonate another person;
submit information without authorization;
falsify eligibility;
alter documents to create false eligibility;
interfere with Program security or operation;
introduce malicious software;
attempt unauthorized access to systems or data;
use bots or other automated systems to abuse a Program;
circumvent limits or eligibility requirements;
infringe another person’s intellectual-property or privacy rights; or
redistribute protected promotional content without permission.
We may restrict participation or access where reasonably necessary to address suspected fraud, unlawful activity, security risks, or material violations of these Terms.
14. Website and Technical Availability
We take reasonable steps to operate the website and Programs reliably.
However, websites, networks, hosting platforms, email systems, automated-verification systems, third-party services, and other technology may experience outages, interruptions, errors, delays, or failures.
To the fullest extent permitted by law, we do not guarantee uninterrupted or error-free operation.
Where a technical error prevents an otherwise eligible participant from receiving an earned benefit, we may use a reasonable alternative means of verification or delivery.
15. Disclaimers and Limitation of Liability
Nothing in these Terms excludes or limits any liability, statutory right, remedy, consumer protection, or other legal protection that applicable law does not permit to be excluded or limited.
Subject to those mandatory rights and to the fullest extent permitted by applicable law, Jen Hamilton, Mullins Media Co., and their respective service providers, employees, contractors, affiliates, and agents will not be liable for indirect or unforeseeable losses arising solely from:
circumstances outside their reasonable control;
inaccurate or unauthorized information knowingly submitted by a participant;
independent third-party retailers or services;
a participant’s violation of these Terms;
unauthorized redistribution or misuse of promotional content; or
technical issues that are reasonably corrected through an alternative means of access or fulfillment.
Nothing in this section excludes responsibility imposed by mandatory law for a party’s own acts or omissions.
16. Privacy
Personal data is processed as described in the European & UK Privacy Policy.
Acceptance of these Terms does not constitute consent to direct email marketing, non-essential cookies, or other processing where applicable law requires separate consent.
17. Mandatory EEA and UK Rights
Nothing in these Terms is intended to waive, restrict, or eliminate a mandatory consumer, privacy, digital-content, promotional, or other legal right that cannot lawfully be waived.
If a provision conflicts with mandatory law applicable to you, that law controls to the extent of the conflict.
The remaining Terms continue to apply to the fullest extent legally permitted.
18. Governing Law
Except where mandatory law provides otherwise, these Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-laws principles.
However, this choice of law does not deprive an EEA or UK consumer of mandatory protections available under laws that apply to the consumer.
Nothing in these Terms:
prevents a consumer from relying on mandatory protections applicable in the consumer’s country;
waives a non-waivable legal remedy;
limits applicable data-protection rights; or
requires a consumer to bring a claim exclusively in Virginia where mandatory law provides another forum.
19. Severability and No Waiver
If any provision is invalid or unenforceable, it will be enforced to the maximum lawful extent or severed to the minimum extent necessary.
The remaining provisions will continue in effect.
Failure to enforce a provision does not waive that provision or another right.
20. Changes to These Terms
We may update these Terms prospectively to reflect changes in Programs, technology, operations, or applicable law.
The “Last Updated” date identifies the most recent revision.
Changes will not retroactively eliminate rights already acquired through a valid Program submission where applicable law prohibits doing so.
21. Entire Agreement
These Terms, the European & UK Privacy Policy, and any rules or disclosures presented for a specific Program constitute the applicable terms concerning participation.
Program-specific rules control over these general Terms only concerning the subjects they specifically address and only to the extent permitted by mandatory law.
22. Contact
Questions, Program issues, eligibility disputes, privacy matters, or requests for manual review may be directed to:
Jen Hamilton c/o Mullins Media Co. PO Box 764 Jamestown, NC 27282 United States
